by Andy Sharma | Nov 30, 2018 | Customer Feedback, Customer Rating, Reputation Management
I was lucky enough to attend the British Excellence Forum with a group of clients at Celtic Manor a couple of weeks ago. There were some excellent speakers there covering many aspects of business. I decided that I would use one of these content areas as the...
by Andy Sharma | Jul 22, 2017 | Analytics, Business Growth, Conversion, Marketing, Reputation Management, Sales
If you’re not familiar with that CRM (Customer Relationship Management) software does, it’s specifically designed to help facilitate and improve the communication and relationships between you and your clients. CRM software can do a wide variety of different tasks...
by Andy Sharma | Jun 15, 2017 | Business Growth, Business Planning, Goal setting, Leadership, Marketing, Reputation Management, Sales
In many cases, the goals of an entrepreneur and the way they portray their business align rather well – there is no dissonance between external branding and internal goals. But for some business owners, there is a lack of cohesiveness in what the business is trying to...
by Andy Sharma | May 5, 2017 | Business Growth, Customer Feedback, Customer Rating, Reputation Management, Sales
Every business owner worth their salt knows the value of a happy customer. The saying “the customer is always right” is often misunderstood – it doesn’t mean that customers can get away with saying and doing anything. What it means is that if your customers tell you...
